Privacy Policy

This policy explains how Misam Trading, Inc. (“Misam,” “we,” “us”) collects, uses and shares information when you use misam.co and its related services (the “Services”).

About Misam

Misam is an online store that sells Korean beauty and personal-care products to customers in the United States. To sell and ship to you, we need information such as your name, email address, phone number, shipping and billing address and what you order. You can also create an account, ask us to email you when a product is back in stock, or sign up for our emails.

Information we collect

Information you give us. Such as your name, email address, phone number, account details, order, billing and shipping details, messages you send us, and content you upload, create or share through the Services. If you buy something, you give payment and billing information, which our payment providers process.

Information we collect automatically. When you use the Services, we and our service providers may collect information such as device, browser and connection information (including IP address), pages and features you use, the date and time of your visits, and the page that referred you. We may use cookies and similar technologies, including analytics tools that record how visitors interact with pages, to do this.

Information from other sources. Such as payment providers, delivery partners, services you choose to connect to the Services, and publicly available sources.

How we use information

We may use information to:

• provide, operate and maintain the Services;
• process and deliver orders and send related notices, such as order confirmations, shipping updates and account emails;
• respond to your requests and provide support;
• understand how the Services are used, and improve them and develop new features;
• communicate with you about the Services and, where permitted, about products we think may interest you;
• keep the Services secure and prevent fraud and abuse;
• comply with law and enforce our terms; and
• for other purposes we describe when we collect the information, or with your consent.

We may also create aggregated or de-identified information and use it for any lawful purpose.

How we share information

We do not sell your personal information.

We may share information:

• With service providers that help us operate the Services, such as hosting, security, payment processing, delivery and fulfillment, communications, customer support and analytics. They may use it only to provide services to us.
• At your direction or with your consent, such as when you share content with others or connect another service.
• For legal reasons, when we believe it is needed to comply with law or legal process, enforce our terms, or protect the rights, property or safety of our customers, the public or us.
• In a business transfer, such as a merger, acquisition, financing or sale of assets, subject to this policy.
• In aggregated or de-identified form, which does not identify you.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to keep the Services working, remember your preferences, understand how the Services are used, and keep them secure. You can control cookies through your browser settings; some features, such as your cart and checkout, may not work without them. Browsers' “Do Not Track” signals have no common standard. Some of our tools may collect less when a browser sends one, but we do not promise a particular response. Our Cookie Policy explains more.

How long we keep information

We keep information for as long as we need it for the purposes described in this policy, such as providing the Services, meeting legal, tax and accounting obligations, resolving disputes and enforcing our agreements. How long depends on the type of information and why we have it. When we no longer need it, we delete it or de-identify it.

How we protect information

We use reasonable administrative, technical and physical measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee the security of information.

Your choices and rights

You can review and update account information in your account or by contacting us. You can opt out of marketing emails using the link in them; we may still send you messages about your account or orders.

Depending on where you live, you may have the right to know about, access, correct, delete or get a copy of your personal information, and to opt out of certain uses, such as targeted advertising. To make a request, email [email protected]. We may need to verify your identity before acting on it. Where the law allows, an authorized agent may make a request for you. If we decline your request, you may appeal by replying to our decision. We will not discriminate against you for exercising these rights.

Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will take steps to delete it.

Where information is processed

We are based in the United States. Information may be processed in the United States and other countries where we or our service providers operate, which may have different data protection laws from where you live.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here and update the version and effective date above. If a change is material, we will also give notice through the Services or by other appropriate means.

Contact us

Questions or requests about this policy: [email protected]. Misam Trading, Inc.